Frequently Asked Questions (FAQ)
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States only. International shipping is not available at this time.
Q: How long does shipping take?
A: Orders are processed within 3 business days, and shipping times vary based on your selected method:
- Standard Shipping: [X] – [X] business days
- Expedited Shipping: [X] – [X] business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number.
Q: Can I change or cancel my order after it’s placed?
A: We process orders quickly, so we cannot guarantee changes or cancellations. Please contact us ASAP at contact@streetlightathletics.com, and we’ll do our best to assist you.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, unused clothing and accessories within 7 days of delivery. Body balm cannot be returned if opened due to hygiene and safety reasons.
Q: My order arrived damaged. What should I do?
A: If your item arrives damaged, please contact us within 7 days of delivery with your order number and photos of the issue at contact@streetlightathletics.com, and we’ll make it right.
Products & Ingredients
Q: What ingredients are in your body balm?
A: Our body balm is made with high-quality, skin-friendly ingredients. You can find the full ingredient list on the product page.
Q: Are your products cruelty-free?
A: Yes! We are committed to providing cruelty-free products.
Q: What sizes do your clothing items come in?
A: We offer a range of sizes! Please check the size chart on each product page for details.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our email list to receive exclusive discounts, promotions, and early access to new products.
Contact Us
Q: How can I contact customer support?
A: You can reach us at contact@streetlightathletics.com, and we’ll be happy to help!